Shipping & Returns
Please read our delivery and replacement guidelines carefully.
Shipping Policy
- Delivery Area: Currently, we provide delivery services exclusively within West Bengal. We do not ship outside WB at this moment.
- Delivery Charges: We offer 100% Free Delivery on all orders within our service area.
- Dispatch & Transit Time: Orders are typically dispatched and delivered within 3 to 7 business days depending on your exact location.
- Payment Method: We accept online prepaid orders only (UPI, Cards, Net Banking). Cash on Delivery (COD) is strictly NOT available.
- Order Tracking: Once your order is dispatched, you will receive tracking details via email or SMS.
Return & Replacement
- No Return Policy: We do not offer general returns or refunds. We only offer replacements if you receive a damaged or incorrect product.
- Claim Window: Any claim for a replacement must be made within 3 days of receiving the product. Requests beyond this period will not be entertained.
- Mandatory Unboxing Video: An uncut and unedited unboxing video (from breaking the sealed package to showing the defect) is strictly mandatory to process any replacement claim.
- Original Condition: The product must be unused, unwashed, and have its original tags completely intact.
- How to Claim: The unboxing video must be sent to our official WhatsApp number, followed by a phone call to notify our team.
Important Note: Without a clear, continuous unboxing video showing the shipping label and the defect, we will be unable to authorize a replacement.
Need Help?
If you have any questions regarding your order or our policies, feel free to reach out to us.
Contact Support